Privacy Policy:-

Please carefully read the below mentioned Privacy Policy of Ricohidc™ that contains the brief explanation of the following:

Information gathered on Ricohidc™’s Web Site

Any information collected by Ricohidc™, at its web site from customers and/or prospective customers, will be used for communicating with the customer or prospective customer, as the case may be. Any financial information collected from the customers during an Order Process shall be used to verify customer identity, credit worthiness and also for billing purposes for the services ordered and/or rendered.

Ricohidc™ may collect and store related information such as Website visitors' IP address, date and time of visits, transcripts of the Live Help sessions, etc. This information may be used to gather statistical information as well as to maintain records relating to order validation, fraud prevention, etc.

Information gathered by Email and other Customer Communication

Ricohidc™ may collect and retain information received from Customers and prospective customers via emails and other means of communication with Ricohidc™. Also Ricohidc™ may collect and maintain information provided to Ricohidc™ by customers during Customer Service and/or Technical Support incidents.

Information Distribution

Any customer information collected by Ricohidc™ will not be divulged to any unrelated third party. Ricohidc™ may share customer’s and prospective customer’s information with Ricohidc™’s partners and vendors in connection with its normal course of business. It is Ricohidc™’s policy to protect customer’s financial information by using reasonable, commercially available methods. However, Ricohidc™ may share customer information as described below:

  • Advertisers:

    We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

  • Agents:

    We engage other companies and individuals to perform certain functions on our behalf. Examples include processing credit card payments, providing marketing assistance, providing customer services, sending postal mail and email to you, removing repetitive information from customer lists, and analyzing data. These persons have access to personal information needed to perform their functions. These companies do not retain, share, store or use personally identifiable information that you provide to Ricohidc™, for any secondary purposes.

  • Business Transfer:

    As we continue to develop our business, we might sell or buy businesses or their assets. In such transactions, customer information generally is one of the transferred business assets. Also, if Ricohidc™ or all or substantially all of its assets were ever to be acquired, customer information will of course be one of the transferred assets.

  • Compliance:

    We release account and other personal information when in order to comply with law; enforce or apply our Services Agreement and other agreements; or protect the rights, property, or safety of Ricohidc™, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

  • Partners:

    We partner with other parties to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services.


HIPAA Privacy Practice Notice

RICOH India Limited maintains data centers at Delhi and Kolkata and provides various services related to data storage.

This Privacy Practice Notice is a general notice to all persons who interact with the Data Centers of RICOH India Limited. Any person who interacts with RICOH Data Centers is deemed to be aware of the Privacy and Information Security practices of RICOH as relevant to them and shall be bound by such policies.

Users of RICOH Data Center services may store, generate, transmit or otherwise process data using the resources of RICOH. Such data is collected by the users directly from the data subjects and RICOH disowns any knowledge of the process of such collection or the nature of information.

It is presumed that all legal processes are followed by the users in collecting such information and using the services of RICOH for storing or processing such information in any manner using the resources of RICOH. RICOH shall not be resposile for any contravention of law by the service users in collecting and processing such information, and shall be fully indemnified of all liabilities arising therefrom.

In its usual course of activity , RICOH does not have intelligible access to such information and hence does not have knowledge of the nature of the data. Information that is stored in the data center resources are managed by RICOH under a strict Information Security Policy that is set to the standards expected under Information Technology Act 2000/8 and in the case of individually identifiable health information, to the standards suggested by HIPAA, HITECH Act of USA.

Additionally, RICOH practices a Strict Privacy Policy to protect the privacy of Information that flows through its IT resources, meant to preserve the Confidentiality, Integrity, Availability, Authentication and Non Repudiation of information.

The Privacy and Information Security Policy of RICOH also incorporates a Information Security Incident Management Policy, a Sanction Policy, A data Breach Notification Policy and Data Disclosure Policy, details of which may be made available on need basis to persons who are stakeholders to this Privacy Practice Notice.

Any clarification required on the operation of this Privacy Practice Notice, may be sought from: HIPAA Compliance Official (HCO), RICOH Data Center E-Mail: iqbal.ahmad@ricoh.co.in