Enterprise level customers constitute the majority of the revenue that your business generates and obviously so. Most enterprise level customers have multiple requirements, which require upscaling often, and new requirements coming in very frequently. So, one of the key aspects of ensuring that all the new requirements are catered to by your organization and not by any other vendor is efficient customer management.
According to Wikipedia, vendor management system (VMS) is an Internet-enabled, often Web–based application that acts as a mechanism for business to manage and procure staffing services – temporary, and, in some cases, permanent placement services – as well as outside contract or contingent labor. Typical features of a VMS application include order distribution, consolidated billing and significant enhancements in reporting capability that outperforms manual systems and processes.
It is a software that helps you to easily store and find contact information such as contact name, telephone number and address. It is basically a database which contains all the contact information that you require the communication history for every one of them.
You can also share your calendar with your vendors or customers and share the same database thereby streamlining any contact that needs to be made between the organization and their customers.