Remote Infrastructure Management Services:-

Fulfilling each and every need of all the customers and maintaining a competitive edge in the services is the dream of every organization. But in order to ensure this, it takes continuous delivery of services. But most of the organizations don’t have sufficient resources for that. Surveillance and management of multivendor IT infrastructure is indeed a complicated, costly and time consuming process. Moreover, even a little bit of downtime in the systems can put your business at high risk not only in terms of revenue, but also in terms of the reputation of your brand.

Ricoh offers integrated management infrastructure services to a huge clientele and provide them with a wide range of management and monitoring services that are absolutely customizable. These services from Ricoh help the administrative authorities of the businesses to a great extent. We also ensure a flexible approach that allows you to pay only for the services that you use.

It’s quite obvious that in order to run a business smoothly, a robust infrastructure is required so that all the applications and the websites can be kept running properly. This is the reason why businesses of all sizes prefer to opt for remote infrastructure management services or RIM from reliable service providers like Ricoh.

By opting for Ricoh’s services like these, our clients can enjoy different types of management and monitoring services that are absolutely customizable. With these services we help ensure a smooth and hassle free administrative operation. We also offer a pay as you go model so that the clients can pay only for what they use.

Features of Ricoh's remote infrastructure management services

When it comes to remote infrastructure management services, we have a wide range of options for almost every business size. Our offerings include event management, monitoring and problem as well as change management. The benefits that you can experience with us include –

Optimized costs –

Ricoh helps control the costs with the catalogue of customizable services that utilize a hybrid delivery model, automation and virtualization.

Improved performance –

Ricoh's specialization and centralized contact support help enhance the operational efficiency.

Enhanced availability –

Our round-the-clock services for monitoring and managing servers, software and storage devices help increase the availability.

Integrated delivery –

We unite the integrated delivery from a sole point of focus with remote and local resources as required.

Why should you opt for Ricoh’s remote infrastructure management services?

Ricoh manages the significant infrastructure components in its state-of-the-art data centres, based in New Delhi and Kolkata. We have the resources as well as the expertise for delivering the time-tested services that will ensure predictable and continuous results. And with our strength of researching well, we can maintain a consistency in improving our assets and tools that help deliver the managed services in an efficient manner.

Here are some of the most compelling reasons why you should opt for Ricoh’s services –

We monitor all the critical devices properly –

Once you opt for Ricoh’s remote infrastructure monitoring services, you can be sure of the fact that all your network scanning tools, particularly the critical ones, are constantly monitored. We understand that if any of these tools becomes unresponsive, it can affect our clients’ business to a great extent. This is why we make it a point to monitor the tools constantly.

We keep a track of the key metrics –

At Ricoh, we prefer to keep a thorough track record of the key metrics as this proves to be crucial for the success of a business. We let you know how the SNMP enabled devices, particularly the wireless devices perform. In this way, we help you set the business strategies accordingly. We offer a thorough knowledge about the capacity of each device so that you can allot the tasks efficiently.

We help enhance the performance –

We know that an organization’s main objective is to provide all their customers with improved performances. By opting for our remote infrastructure management services, you will be assisted by a group of skilled professionals on how to enhance the quality of all the services that you provide to all your customers.

We ensure improved availability –

When you opt for Ricoh’s RIM services, you get to enjoy 24X7 monitoring and management services. Our team of experienced professionals keep a look on all the storage devices and software. This ensures you can make use of all the devices to the fullest, leading to improved availability.

We ensure advanced alert –

One of the most significant benefits of opting for Ricoh’s RIM services is that we ensure alerts for all the probable issues beforehand. In fact, we also try to diagnose the problems beforehand and take the necessary measures accordingly. Thus, we help our clients avoid the probable issues that can cause a huge downtime to their business. Usually, we arrange these alerts before an outage takes place so that the precautionary measures can be followed.

We help reduce the system outage –

One of the greatest advantages of opting for Ricoh’s RIM services is that we help reduce the system outage by up to 20%. We know that a system outage can prove to be fatal for your business, and you may even end up losing a large number of customers due to this. By investing in our services, our clients can enjoy a secure business environment. With the reduced power outage, you will be able to focus on the core business areas. At the same time, this will also help you offer improved services to your customers.

We help optimize the costs –

With Ricoh’s RIM services, our clients can enjoy optimized costs for different services. Once you opt for our services, you can avail a wide range of customizable services. Usually we deliver these services through a hybrid delivery model, virtualization and automation.

What services you should get from us?

Round the clock network management and –

Once you opt for Ricoh’s remote infrastructure monitoring services, you can be sure of the fact that all your network scanning tools, particularly the critical ones, are constantly monitored. We understand that if any of these tools becomes unresponsive, it can affect our clients’ business to a great extent. This is why we make it a point to monitor the tools constantly.

We keep a track of the key metrics –

This is one of the most important services that we offer to all our customers. Whenever you face a problem, you can get in touch with us instantly. We provide you with a 24X7 helpline number, calling on which you should be able to report your problem. Our experienced professionals then work in collaboration with your team members and solve the issues in real time.

End to end solutions –

At Ricoh, we offer end to end solutions for all your problems. No matter whether it’s about checking the condition of your AV, working on the ISP, or receiving the renewals of warranty contracts, our customer support team takes care of all the issues. They also provide you with the latest services. Right from complete maintenance of all the key devices as well as the servers on a monthly basis, complete patch management, intrusion prevention testing, firmware upgrades to testing backup retrieval, we offer you all these services.

Relationship management –

One of the key services that we offer to each of our clients is proper relationship management. We make it a point to keep in touch with our client while solving the problems. We also contact you either monthly, weekly or bi-weekly through phone calls as well as conversations through audio visual platforms like Skype. During these conversations, you can discuss about the service process, the ways of improvement and also what works for your business and what doesn’t.